Refund and Returns Policy - सखी जेम्स & ज्वेलरी

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Overview

Our refund and returns policy.

Return & Exchange Policy

At Sakhi Gems and Jewellery, we take pride in offering high-quality products and ensuring customer satisfaction. Please read our policy carefully before making a purchase.

1. No Refund Policy

We follow a strict no refund policy. Once a purchase is made, we do not offer any monetary refunds under any circumstances.

2. Exchange Policy

We do offer exchanges under the following conditions:

The product must be in sealed, unused, and original condition.
The customer must inform us within 7 days of delivery to request an exchange.
The item must be returned with original packaging, tags, invoice, and certificates (if any).

3. Eligibility for Exchange

An exchange will only be processed if:

The product is damaged during transit, or
The product received is incorrect, or
The customer wishes to exchange the item (subject to stock availability and condition requirements)

4. Exchange Process

To initiate an exchange, please contact us within 7 days of delivery with your order details and reason for exchange.
Once approved, you will be guided through the return and exchange process.
After we receive and inspect the product, the exchange will be processed.

5. Non-Exchangeable Items

Products that are used, worn, or not in sealed condition
Items returned after 7 days of delivery
Customized or personalized jewellery (if applicable)

6. Shipping Charges

Customers may be required to bear shipping charges for exchanges, unless the issue is due to our error (wrong or damaged product).

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.