PRIVACY POLICY

Gold Plated Jewellery — Crafted with Love

SAKHI GEMS AND JEWELLERY

At Sakhi Gems and Jewellery, we are committed to protecting your privacy and ensuring that your personal information is handled with care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase with us.

Please read this policy carefully. By using our website, you agree to the practices described herein.

We collect the following types of information when you interact with our website:

1.1 Personal Information You Provide

• Full name and contact details (email address, phone number)
• Shipping and billing address
• Payment information (processed securely via third-party payment gateways)
• Account credentials if you create an account with us
• Order history and preferences
• Messages or inquiries submitted via contact forms

1.2 Information Collected Automatically

• IP address and browser type
• Pages visited, time spent, and browsing behaviour on our website
• Device type and operating system
• Cookies and tracking data (see Section 6 for details)

We use the information we collect for the following purposes:

• To process and fulfil your orders for gold plated jewellery
• To send order confirmations, shipping updates, and invoices
• To respond to your queries, returns, or complaints
• To improve our website, product offerings, and customer experience
• To send you promotional offers, new arrivals, and offers (only with your consent)
• To prevent fraud and ensure the security of transactions
• To comply with applicable legal and regulatory obligations

We value your privacy and do not sell your personal information to third parties. We may, however, share your information with:

3.1 Service Providers

Trusted third-party vendors who assist us in operating our business, including:

• Payment gateway providers (e.g., Razorpay, PayU, or similar platforms)
• Shipping and logistics partners for order delivery
• Email marketing platforms (only with your consent)
• Cloud hosting and IT service providers

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government authority, or when necessary to protect the rights and safety of Sakhi Gems and Jewellery, our customers, or the public.

We take the security of your personal data seriously. We implement industry-standard security measures including:

• SSL (Secure Socket Layer) encryption for all transactions
• Secure, password-protected servers and databases
• Limited access to personal data by authorised personnel only
• Regular security reviews and updates

Please note that no method of data transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

As a customer of Sakhi Gems and Jewellery, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request corrections to inaccurate or incomplete data.
• Right to Deletion: You may request that we delete your personal data, subject to legal obligations.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

6.Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

7.Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

8.Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

9.Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

10.How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

11.What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

12.Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.